Legal terms

All orders placed through indiewatch.es are processed and dispatched within 3 working days (excluding weekends and public holidays). Orders placed over the weekend or on public holidays will be processed on the following working day.

For pre-order items: please refer to the estimated dispatch date indicated on the product page. Once your order has been processed, you will receive a confirmation email containing your tracking number so you may follow the status of your shipment. All orders are dispatched from our international logistics centre in Spain.

We offer COMPLIMENTARY international express shipping on all orders placed at indiewatch.es. Orders are dispatched via UPS and typically arrive within 5 to 10 working days from the dispatch date (excluding weekends and public holidays).

• As of 1 March 2024, all shipments to the United States are handled exclusively through UPS. Orders placed before that date and dispatched with the standard shipping option (as indicated in the order confirmation email) may take between 15 and 20 working days to arrive.
• Delivery times are estimates and may be subject to delays owing to circumstances beyond our control (for instance, customs, weather conditions, governmental restrictions or industrial action).
• We recommend checking your tracking link regularly for real-time updates.

For logistical and operational reasons, we reserve the right to divide an order into several shipments without prior notice.

• United States: orders below 800 USD are exempt from import duties. Orders above that value may be subject to additional tariffs, not included in our complimentary shipping service.
• United Kingdom: VAT is included in the final price shown at checkout and will be remitted to HMRC at the time of dispatch.
• Other countries: the prices displayed on indiewatch.es do not include local taxes, VAT, import duties or customs charges. These charges may apply according to your location and are the customer’s responsibility.

Returned or refused shipments will only be refunded once the parcel has been received back at our warehouse, with the following costs deducted from the refund:

• Round-trip shipping costs to the destination country
• Any applicable customs duties or taxes

Common causes include:

• Incorrect address or shipping details (address, telephone, etc.)
• Refusal to pay duties or taxes
• Missing information required by customs
• Failure to collect the parcel from the assigned collection point

If the tracking status indicates that the parcel has been delivered but you have not received it, please check with family members, your concierge or neighbours who may have taken receipt on your behalf.

If there are no tracking updates for more than 7 working days, please contact our support team at [email protected].

Claims for lost shipments must be submitted within 30 days of dispatch. Beyond this period, the carrier will not accept an investigation and we shall be unable to process the claim.

We offer complimentary international shipping with the exception of the following countries or regions: Russia, India, Pakistan, China, Africa, Iran, Turkey, Ukraine, Belarus, Tajikistan and Myanmar.

We do not ship to:

• APO/FPO addresses
• P.O. Boxes
• Ships, trade fairs, exhibitions, hotels, campsites or temporary addresses
• Construction sites or mobile addresses

If you use a mail forwarding service, IndieWatch accepts no responsibility for loss or mishandling of the parcel once it has been delivered to the service address. The customer is responsible for:

• Including a valid recipient name in the address
• Monitoring the delivery correctly

Shipments lost owing to incomplete or incorrect details will not be replaced.

Return window: you have 30 calendar days from receipt of your order to request a return or an exchange. This extends the statutory 14-day right of withdrawal under Spanish Royal Legislative Decree 1/2007.

For a product to be eligible for return, the following conditions must be met:

• Unworn and unmarked: returned timepieces must be unworn, free from any signs of wear and unmodified (with no engravings or alterations).
• Original packaging: items must be returned in their original packaging, including all protective materials and tags.
• No damage: we accept returns only of timepieces in impeccable condition, with no damage or signs of use.
• Metal bracelets: for timepieces with metal bracelets, the bracelet and clasp must remain unadjusted (with no links removed). Otherwise, a reconditioning fee of €60 will apply.
• Leather or rubber straps: these must be returned unworn and unmodified. Damaged or worn straps will likewise be subject to a reconditioning fee of €60.
• Personalised products: we do not accept returns or exchanges of timepieces personalised with engravings on the case or strap, unless the item is defective. These products are made to order and are excluded from the right of withdrawal under Article 103(c) of Real Decreto Legislativo 1/2007.

If you received a timepiece as a gift, we regret to inform you that we cannot accept returns or exchanges directly from the recipient. Any return or refund request must be made by the original purchaser.

To initiate a return, please contact our customer care team at [email protected]. We will respond within 2 working days with instructions and a Return Authorisation Number, which is required in order to process the return.

Important: returns sent without prior authorisation or without the corresponding return number will not be accepted.

Customers are responsible for the return shipping costs, unless the return is due to a defective or incorrect item. We recommend using a tracked shipping service to avoid loss of the parcel. Indie Watch accepts no responsibility for items lost or damaged during return shipping.

Returns should be sent to:

Recipient

Indie Watch – Returns Department

Address

Ctra. M-305, Km. 7,500

Town

28300 Aranjuez (Madrid)

Country

Spain

Refunds will be issued via the same payment method used for the purchase. The refunded amount will correspond solely to the price of the original product. Customs duties and other import taxes are non-refundable.

Thank you for your understanding and for placing your trust in Indie Watch. Should you have any questions, please do not hesitate to contact us — we are here to help.